Magic Keys not working as supposed to? No worries, here is how to identify the problem.
Remember to get the latest software update before continuing.

Prerequisites:

The device should have non-empty batteries
The on/off toggle switch on the back side of the device should be set to on
The USB receiver should be plugged into your computer

Check Magic Keys app

Open the Magic Keys app
If the USB receiver is plugged in you should get the Connected status (v2: do not use the cable; cable is for charging purposes only)
Press Options on the top menu and make sure Bypass NUM is selected
When pressing a key you should be able to see it logged under the Connected label

Magic Keys app should always be open in background!

Check Metatrader expert advisor loads correctly

Restart Metatrader
Open a new clean chart
From the Terminal window (ctrl+t), select the Experts tab
Right-click and select clear logs
From the Navigator window (ctrl+n), drag and drop the Magic Keys EA on to the chart
Check that Allow DLL imports and Allow auto trading are enabled
Adjust the input parameters accordingly to your trading needs
Press OK to confirm
The logs should show an entry saying MagicKeys <symbol>: initialized
Important! On Metatrader 5 nothing is shown if the initilization is successfull

In case a global initialization failed error regarding <libzmq.dll> appears

Probably some libraries are missing from your Windows installation. To resolve the issue you should install the Microsoft official software that includes the missing libraries. You can find the installation executable inside the Extra folder, inside the zip file you initially downloaded from our website. Use the one relative to your Metatrader version (vc_redist_MT4 or vc_redist_MT5).

Restart both Magic Keys and Metatrader afterwards and make sure the EA starts

Check firewall

The Magic Keys app is ok and the expert advisor loaded correctly but pressing the keys still leads to no result.

From Settings on your computer, go to Firewall & Network protection
Click on Allow an app through firewall
Click on Change Settings and then make sure Magic Keys has permissions

Firewall permissions are necessary for low-level interprocessing communication between app and MT.

OPEN CALC does not work? Nothing happens? Chart scrolling?

Close Metatrader and the Magic Keys app, in case they are open
Open Notepad, the text writing editor
Make sure the NUM lock is active
Press OPEN CALC, a 7 should appear on screen

If a 7 did not appear (retry pressing OPEN CALC after each try)

Try changing USB port on your computer
Make sure NUM is active
Activate the NUMLOCK on your On-Screen Keyboard
How to turn on Numlock on the On-Screen keyboard article

If none of the above options work, contact our support at contact@magickeys.trade and we will be happy to help you!

www.magickeys.trade

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