can someone help me please. i installed the software and pluckged in the USB then turned on the device and the app still says no device
Most of times this happens because you are connecting the device to the computer using the cable, but the cable is for charging purposes only. You need to use the wireless USB receiver to get the connected status.
I have the same issue (I'm on macOS using Parallels).
I've followed the instructions and the usb receiver is correctly binded with the VM (Windows 10) but the MagicKeys app still showing "No Device" message.
What can I do?
edit: I don't have any issue with others usb devices connected to the VM
sososo Try to restart the MK app and make sure to select the device from the Devices top menu -> USB -> Smart control
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