NO DEVICE even when pluged in

jaigeshe

can someone help me please. i installed the software and pluckged in the USB then turned on the device and the app still says no device

capture.png

MagicKeys

Hello,

Most of times this happens because you are connecting the device to the computer using the cable, but the cable is for charging purposes only. You need to use the wireless USB receiver to get the connected status.

sososo

I have the same issue (I'm on macOS using Parallels).
I've followed the instructions and the usb receiver is correctly binded with the VM (Windows 10) but the MagicKeys app still showing "No Device" message.
What can I do?
edit: I don't have any issue with others usb devices connected to the VM

MagicKeys

sososo Try to restart the MK app and make sure to select the device from the Devices top menu -> USB -> Smart control

Kevin

sososo im having the same issue and nothing is working to connect it. I have the keys on and usb reciever connected

aar1234

why my magickey still no device ?
i using magic key on screen version

image.png

MagicKeys

No device is ok for the on screen version, it does still work. That status labels refers to the physical version only

haffsaa2z

Hey, i am patiently awaiting my physical device. Upon waiting i purchased the virtual version. i have followed all instructions including allowing my son who is extremely computer savvy to intervene and we could not get it to properly download. I installed per 3 videos i watched and the installs are not saving. i am not able to input into metatrader because the software/setup is not uploading at all. My licensed is saved. But everytime i look for information is referring to usb. perhaps thats the reason its not showing up in my metatrader. please let me know. thank you

haffsaa2z

i got it to work. i am now using a ctrade

photonix

Same issue here, the device works as a numpad but the Magic Keys software doesnt associate with it. It is fully charged, using Windows 10. I tried to run it in admin no changes, I removed all the keyboards in device manager so they can be rediscovered, no change.

1.8.2 doesnt work, 1.7.5 doesnt work either...

RomanaS

Hi, I am getting the same issue. Got Magic Keys but it won't recognize in-app. The on-screen version works fine but the Actual keyboard won't say connected in-app. Pl help

MagicKeys

Updating to version 1.8.3 should fix the issue. It' available on https://magickeys.trade/downloads-center/

RomanaS

MagicKeys It worked like Magic. Thx for the quick response. You guys are amazing.

recoroo

MagicKeys Whats the password for the download center?

photonix

Wonderful it fixed all the issues ! Did you add any new features to 1.8.3? Changelog on the download center is not updated since 1.7.5

MagicKeys

recoroo request it via email please

www.magickeys.trade

Follow us on Instagram @magickeys.trade